Refund policy

Returns & Refunds

Changed your mind? You have 14 days from the day your order is delivered to tell us you'd like to cancel. Email support@prestigepairs.co.uk with your order number, then send the item back within 14 days of telling us.

Condition: Footwear and clothing must be unworn, with all tags and the original box and packaging. Sealed trading card products should be returned with the factory seal intact. If an item is returned worn, damaged, or with the seal opened, we may reduce your refund to reflect the loss in value.

Return postage: Paid by you, unless the item is faulty, damaged, or not as described. We recommend a tracked service, as we can't refund items lost in transit.

International returns: The same 14-day terms apply. You pay return postage and should use a tracked service. We can't refund import duties or taxes you paid to your customs authority, but you may be able to reclaim them from them.

Refunds: Once we've received and checked your return, we'll refund you to your original payment method within 14 days.

Faulty, damaged or wrong item: Contact us within 30 days of delivery with photos and we'll arrange a free return and a full refund or replacement. This doesn't affect your statutory rights.

Exchanges: We don't offer direct exchanges. Return the item for a refund and place a new order for the size you need.

Contact: support@prestigepairs.co.uk